Refund and Return Policy
Effective Date: January 2nd, 2025

Welcome to Kikiglownie
Thank you for shopping with Kikiglownie. We aim to ensure that every customer is fully satisfied with their purchase. This Refund and Return Policy outlines our guidelines for returning or exchanging items bought through our website, https://kikiglownie.com/. Please review the information below to understand the return and refund process.

For any inquiries, please contact us:

1. Eligibility for Returns and Exchanges

Kikiglownie accepts returns and exchanges for items that meet the following conditions:

  • Condition: Items must be unused, undamaged, and in their original condition, including tags, packaging, and any accessories that came with the item.
  • Return Window: Returns must be initiated within 14 days from the date of delivery as indicated in our shipping records.
  • Proof of Purchase: A valid receipt or order confirmation email must be provided for all returns and exchanges.

Non-Returnable Items: Due to hygiene and safety reasons, certain items such as personalized or custom-made products, final sale items, and gift cards are not eligible for returns or exchanges.

2. Return Process

To initiate a return, please follow these steps:

  • Step 1: Contact our customer support team at info@kikiglownie.com with your order number and reason for return.
  • Step 2: Our team will review your request and provide a return authorization number (RMA) if your return meets our eligibility criteria.
  • Step 3: Package the item securely, include the RMA, and ship it back to the address provided in the return instructions. Return shipping fees are the responsibility of the customer unless the return is due to a defect or error on our part.

Note: Kikiglownie is not responsible for items lost in transit. We recommend using a trackable shipping service or purchasing shipping insurance.

3. Refunds

Once we receive your returned item, it will be inspected within 5-7 business days. If approved, a refund will be processed to your original payment method within 10-14 business days.

Refund Amounts: The refund will cover the purchase price of the returned item, excluding any original shipping costs unless the return is due to an error by Kikiglownie.

Partial Refunds: In some cases, a partial refund may be granted if the returned item shows signs of use, damage, or missing parts.

4. Exchanges

Kikiglownie offers exchanges for items that meet the return eligibility criteria. If you wish to exchange an item, please contact our customer support team to confirm product availability. If the desired item is unavailable, you may choose to receive a refund or select an alternative item of equal value.

Exchange Process: The process for exchanges is similar to returns. Once the returned item is received and inspected, we will ship the replacement item within 5-7 business days if it is available.

5. Defective or Incorrect Items

If you received a defective or incorrect item, we apologize for the inconvenience. Please contact us at info@kikiglownie.com within 7 days of receiving the item, including a description of the defect or error and photos if applicable.

Resolution Options: For defective or incorrect items, we offer a replacement or a full refund, including any shipping costs. Kikiglownie will cover the return shipping costs in such cases.

6. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please check with your bank or credit card provider first, as processing times may vary. If you still have not received your refund, please contact our customer support at info@kikiglownie.com, and we will assist you.

7. Gifts

If an item was marked as a gift when purchased and shipped directly to you, you may return the item and receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be sent to your provided contact information.

8. Changes to This Policy

Kikiglownie reserves the right to modify this Refund and Return Policy as needed to reflect changes in our business practices, legal obligations, or customer feedback. Any updates will be posted on this page, with the “Effective Date” at the top indicating the latest version.

Thank you for shopping with Kikiglownie. We are dedicated to providing a satisfying experience and hope this policy serves to address any questions regarding returns or refunds. For further assistance, please contact us via email or phone.